Multi-language knowledge management
Your organization becomes efficient when everyone understands what to do. Matterial helps you manage multiple languages fast, easy and comprehensibly in one central document.
Living knowledge is your efficiency and happiness driver
Find out how we’re making knowledge work for you and be ready to start in just a minute.
One document, in all your languages
Any document in Matterial supports multiple language versions. That way, you manage them in one central place. Simply switch between language tabs, translate, review, and publish. Co-workers or customers automatically get the information they need, in the right language.
- all languages in one document
- no more redundant documents
- simple creation, management and sharing multi-language content
- switch faster between language versions
Search in any language
Information is always easier to find, edit and process in one’s own language. Matterial’s search works across the many languages in your knowledge base, so co-workers and customers find what they need faster, consistently. Search in any or all languages and find out which documents still need translation.
- global search for all system languages
- search in specific languages
- faster access to the right information
- language filters
Intuitive multi-language UI
Matterial is designed for ease-of-use and speed, with a maximum of information sustainability. This results in more efficient creation and maintenance of high-quality knowledge — in the language you feel most comfortable in.
- comprehensible language management
- user interface in English, German, French, Italian, and Spanish out of the box
- more languages upon request
Free for up to 5 users — as long as you like.
With our free plan, you can use all of Matterial for free — forever (if you want). Take your time testing it and only upgrade if you need more users.
Multi-language knowledge management is especially important for
Multiple official languages
International teams
Customer service
Call center
Government organisations
Telecommunications
IT and tech service
Tourism
Benefits
- all languages in one document
- easier to find
- easier to manage
- easier to understand
- better collaboration
- better error prevention
- everything in one place, no switching of views
- keep language-specific terminology
- more legal security in multi-language content
- keep high-quality of information consistent across multiple languages
Use cases
Communicating comprehensibly and processing information correctly in a foreign language is a challenge for most people, especially when it comes to complex workflows, documentation, or legal requirements. Loss of knowledge, slower progress, misunderstandings, and errors are likely to happen.
Matterial to the rescue for
International teams
Coworkers with different language backgrounds
Callcenters
Tourism
Customer service (FAQ)
Telecommunications
Government organisations
Insurance
International teams
Your co-workers are based in different locations or have diverse language backgrounds? Matterial helps everyone to be on the same page, no matter which language they feel most comfortable with.
You’ve got information that’s relevant for everyone and want to provide it so communication is frictionless. Language barriers and misunderstandings — the most frequent weak spots for errors — are a thing of the past.
- fewer mistakes and misunderstandings
- faster, more efficient collaboration
- serve the right information in the right language
Co-workers with diverse language backgrounds
To gather the smartest people in an organization and let them work well together, we have to take a step beyond to make them feel comfortable. Any business profits from that. If it’s easy to share information across different languages, the way is paved for seamless collaboration.
- language as a feelgood factor
- record more knowledge faster
- share information in the required languages
Call center
People call your service center with very different needs and language backgrounds. That’s why multilingual agents try to help them fast, individually, substantially. This works best when help documents are provided in multiple languages, so the agents don’t have to translate as they go.
- find information faster, in the right language
- prevent misinformation caused by sloppy translation
- request knowledge fast, from the right person, in the language you need
Tourism
Your business partners, customers, and colleagues are based in different parts of the wold. But they manage their knowledge, processes and relevant information in one central system. Everyone can collaborate in their own language or just consume the content.
- one knowledge base for all
- more efficient handling of various languages
- work remotely, manage centrally
Customer service
A language is like a home. Making customers and partners feel comfortable is a dealmaker for business. Providing information in the right language goes a long way for achieving this.
- easier FAQ management in various languages
- uniform sales documents across languages
- central point of access and maintenance for multi-language information going out to customers and partners
Telekommunikations
You’re all about networks, connecting people via speech. You’ve got a big team, departments, business partners, service providers and want to serve your customers as best as possible. To do all that, it helps to have a multi-language knowledge base to keep everyone on the same page and not lose valuable information.
- one knowledge base for all
- better service for everyone, in their own language
- faster onboarding for new colleagues
Government
Your day-to-day business is provide information — internally and in exchange with other institutions. They have to stay up-to-date, comply to extremely specific requirements and be safe from the access of unauthorized persons. Matterial helps you comply with form and function, across different languages.
- simple permission management
- compliant documentation via templates
- one central system that adapts to your needs
Insurance
Insurances are not self-explanatory but require intensive advice and consulting. Everyone needs them, but competition is fierce. So it helps when everyone, from CEO to callcenter agent, use the same knowledge base to share information clearly and consistently to all focus groups.
- solve spontaneous requests faster
- collaboration across departments and ranks
- better service for more customers
The best multi-language knowledge management on the market
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